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DISCIPLINARY POLICY
| Guaranteeing your well-being
Upon request for admission into the Umbriabenessere Consortium Club Vitae, accommodations shall respect norms dictated by the strict Membership discipline policy, norms which are periodically verified by anonymous surveying.
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| MEMBER REQUIREMENTS
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| A warm welcome, helpfulness and attention from the staff are the keys to ensuring a pleasant stay and satisfying all client needs. | | • | Suggesting another club hotel whenever one is full or closed for the requested period. | | • | Information at hotels:
| > | information about the hotel organization and related services; | | > | news about the consortium (brochure); | | > | information materials about the territory and happenings (local tradition and sports events, activities for participation, etc.); | | > | tourist information supplied by staff upon guest request. |
| | • | A corner selling typical Umbrian products. | | • | Updated presentations, at least in rooms and in the spa, regarding opportunities offered to guests by the club. | | • | Customer satisfaction questionnaire from the manager, available in rooms and, for clients outside the hotel, in the spa, with a relative system of established standard surveying by the manager. | | • | Knowledge of at least one foreign language in the hotel and the spa. | | • | All treatments performed by authorised personnel with quality products in all Umbria Benessere facilities. | | • | Quality products from Umbria used in food preparation.
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FITNESS FACILITIES RELAXATION FACILITIES
General requirements: overall area dedicated to a wellness/fitness space: minimum 80 m2 with restroom services, shower and a proper conditioning and air exchange system (as provided for by hygiene-sanitary norms).
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